My spouse And that i not too long ago took a visit towards the Virgin Islands and returned on three/11/13. Our Flight residence on American Eagle flight 4891 was delayed for take-off from St Thomas to San Juan. We were being designed to catch a connecting flight, American Airlines flight 1454 from San Juan to JFK in Ny after a 2 hour layover. We ended up reassured in St. Thomas that we would make our link and that the plane would watch for the connecting passengers. Once we arrived in San Juan we discovered our flight experienced now taken off. In trying to resolve this we were being scolded for visiting the Completely wrong counter (We were being despatched by an American Eagle employee on the American ticket counter). Amazingly nevertheless, Despite the fact that we experienced dedicated that “fake pas,†he was able to print a Jet Blue ticket from his American terminal! Thankfully we had been finally on our method to our location – JFK in Ny. Whenever we requested about our baggage the American agent in San Juan wasn’t positive what to tell us. He said they'd likely missed the flight to JFK too but to examine when we arrived there. As we envisioned, our luggage did not comply with us to New York so we filed a declare and ended up despatched on our way back to Lisbon, CT 3 hours away from Big apple. Another early morning, on three/11/thirteen, we referred to as American Airways about our baggage and that’s the place the runaround started. We were originally told that our bags Must have made it to JFK that morning but they may not inform.
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When there was a couple of 50 % hour to land I noticed the flight attendant who observed us be guided to seat there, Mrs Fatima, she remenbered in exactly the same moment And that i connect with him and she or he repeated that we actually really should be there. Within this minute he mentioned “remember to, don´t fear, I´m not worried any longer, so that you shouldn´t be anxious any moreâ€.
Reading through the report in Yahoo! a couple of AA rep producing “deaf and dumb†on their baggage is impolite plus they should have a lot more than a fake apology. you merely lost a consumer.
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Me and my spouse needed to facial area a maintenance issue at the airport, traveling from JFK to MIA (AA2299),because of which we had to alter the flight .Immediately after conveying The difficulty towards the crimson jacket AA employee, the flight was improved, and we were certain to be seated inside the firstclass as we have been designed to on the original flight (my wife is closely Expecting).
This apply isn't just one American Airlines must carry on to observe as is dehumanizing and down proper inconsiderate of paying out clients. This working experience has wholly still left a foul style in my mouth and it took faraway from The good holiday vacation I just lately experienced .
So, There are many detail’s I have observed which i will Take note here, and look at it my own educational venting due to the fact they do not provide the customer well in any way with regard to this:
twenty seventh Oct. I flew from Chicago to Manchester on AA54. You applied a B757 which was fully unsuitable for the 7 hr journey. The seats spec/recline/legroom have been what I would be expecting on a vacation charter or commuter flight of one hour. In addition, the reading gentle did not operate and other than the movie there was no channel open for songs.
Experienced an internet based reservation set to go and when wanting to submit it explained to me to begin more than – I named a representative without delay and said they could see the value I used to be quoted but when refreshed when up $a hundred and twenty – click this Tough to believe that they might not stand by what they could see on line – I wound up having to pay back the extra $one hundred twenty because I wanted These specific flights – once again not easy to think they'd not stand beside the web value – extremely high-priced
The whole opposite is your worker Liibide (sorry I didn’t get the spelling of his name). I be reluctant to contact him a Consumer Service Rep. He did help me with some troubles I'd on my outgoing flight but basically was of no help whatsoever with my return flight.
on oct,21 I was returning property from dallas tx to Greensboro n.c. on fligt aa3071 whilst on my assigned seat a cockaroach was within the entrance seat before me the person sitting down beside me noticed it to we called the fligt atendent and wouldn't come untell numerous requires her notice the brot a person to return Check out an just mentioned its Okay and remaining we had to ride the many way house wanting to know wherever that cockaroach was and ended up did it go it was an exceedingly discusting vacation but needed to take it again dwelling .
i wish to know if you'll find immediate flights from jfk to barbados in september 2014 i am tryng to book a flight and cant have a immediate flight has the program improved